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Shipping & Returns

How it Works

Choose the item(s) to return

Get a refund confirmation and
shipping label

Mail your return back to us

How do I make a return?

  • Enter your order information above, select the item(s) you would like to return, and submit your return request
  • Once your request is approved, you will receive an email with a shipping label
  • If you choose to use the provided shipping label, the actual cost of shipping will be deducted from your return. Alternatively, you can ship your return using a carrier of your choice.
  • Please note, returns containing dog beds need to be handled differently. Please email for instructions if your return contains a dog bed insert.

How soon will I get my refund?

  • We process all returns within 7 business days.

What is your return policy?

  • Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
  • Returns received within 31-60 days of original ship date will receive store credit
  • We cannot accept returns after 60 days
  • Please note that original shipping charges are non-refundable
  • You can read our full return policy here

How do I make an exchange?

  • While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead