Shipping & Returns
How it Works
Choose the item(s) to return
Get a refund confirmation and
Mail your return back to us
How do I make a return?
- Enter your order information above, select the item(s) you would like to return, and submit your return request
- Once your request is approved, you will receive an email with a shipping label
- If you choose to use the provided shipping label, the actual cost of shipping will be deducted from your return. Alternatively, you can ship your return using a carrier of your choice.
- Please note, returns containing dog beds need to be handled differently. Please email firstname.lastname@example.org for instructions if your return contains a dog bed insert.
How soon will I get my refund?
- We process all returns within 7 business days.
What is your return policy?
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 31-60 days of original ship date will receive store credit
- We cannot accept returns after 60 days
- Please note that original shipping charges are non-refundable
- You can read our full return policy here
How do I make an exchange?
- While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead